GSC Smart Hub

My Account

Change Correspondence Address

How to update my correspondence address within the country?

To update your correspondence address:
– Login to your Virtual Office
– Click on “My Profile “
– Choose “Update email and address”
– Insert your Q Account pin code and Security question and Word
– Enter your new address then click on “Update”

Do I need to activate Know Your Customer (KYC) in order to use the self-service function to update the correspondence address?

No, you are not required to activate Know Your Customer (KYC) to update the information in the self-service function.

Change Shipping Address

How to update my shipping address within the country?

To update your shipping address:
– Click on “My Profile ”
– Choose “Update email and address”
– Insert your Q Account pin code and Security Question and Word
– Enter your new shipping address then click on “Update”

Note: eStore will be linked based on the Shipping address country

Other Personal Information Update

How to update my valid ID number?

To update your valid ID number:
– Login to your Virtual Office
– Click “My Profile”
– Choose “Update email and address”
– Insert your Q Account pin code and Security Question and Word
– Enter your valid ID type and valid ID number then click on “Update”

How to check my personal Information?

Go to “MY PROFILE” and click on “Personal Info”

Virtual Office Password

How can I change my virtual office password?

To reset your password: For Countries with No Security Question and words.
– Login to your Virtual Office
– Click on “My Proflle”
– Click on “Change Password”
– Enter old password, new password, retype new password
– Click Update

How to retrieve my Virtual office password?

To retrive your password:
– Go to Virtual office login page
– Click on “Forgot Password” enter your IR ID
– Check your registered email address
– Click on the link to reset your password and follow the steps

How can I send a request to retrieve my password?

If you forget your email address, follow the below steps:
1. Go to QNET Website click on Help Centre.
2. Click on ” Contact Us”, fill up your information
– State your concern (e.g. Forget Password) and your old and new email address.
– Attach a copy of your valid ID with file size less than 5MB
– Enter the Captcha code and click “Submit”

Security Question & Words

Why is my Q Account blocked?

If you enter the wrong Q account pin code 3 times, your Q Account will be blocked.

How to unblock my Q Account?

You need to send a request via Contact Us and attach a copy of your valid ID with file size less than 5MB

How to reset my Security Question and Words?

To reset your Security Question and Words:
– Login to your Virtual Office
– Click “Tools” / “My Q Account”
– Click “Reset Security Question”.
– Enter the Q Account pin code and click on validate.
– An email will be sent to you with the verification code.
– Check your email and use the verification code number (*Verification code is only active for 10 minutes).
– Enter the reset code that is sent to your registered email address and click “Continue”
– Create your New Security Question and Words and click “Update”.

Note: Please create a New Security Question and Words as the previously used credentials will not be accepted by the System.

Q Account Pin Code

How can I change my expired pin code?

To change your expired pin code:
– Login to your Virtual Office
– Click on “Tools” / “My Q Account”
– Choose “Manage pin code”
– Insert your Security question and Word
– Enter your old pin code, new pin code, re-enter new pin code
– Then choose the renewal period and click on “Update”

How to retrieve my pin code?

You may send us a request via Virtual Office, please follow the below steps:
– Go to Contact Us click on Smart Hub
– Click on “Contact us”, fill up your information
– State your concern
– Attach your valid ID less than 5MB
– Please enter the Captcha code
– Lastly, click on “Submit”

Name Correction

How do I correct my name?

To correct your name:
– Login to your Virtual Office, click on Help Centre
– Then click on ” Contact Us”, fill up your information
– State your existing name, the correct name and reason of change
– Attach a copy of your valid ID with file size less than 5MB
– Enter the code shown
– Lastly click on “Submit”

If your existing name requires more than 3 letters to change:
– Provide a hand written letter with your signature and date stating reason of change
– Attach a copy of your valid ID with file size less than 5MB
– Upline’s written ackowledgement letter with his signature and date
– Upline’s valid ID with file size less than 5MB

How do I update my name after marriage or divorce?

To update your name after marriage:
– Login to your Virtual Office, click on Help Centre
– Then click on ” Contact us”, fill up your information
– Provide a clear copy of your old and new valid ID/s
– Attach a copy of your Marriage Certificate/divorce certificate
– Enter the code shown
– Lastly, click on “Submit”

Change Email Address

How do I update my email address?

To update your email address:

– Login to your Virtual Office
– Click on “My Profile”
– Choose “Update email and address”
– Insert your Q Account pin code, Security Question and Word
– Enter your email address then click “Update”

How to send a request to change email address?

You may send us a request via Help Centre by doing the following steps:

– Go to QNET Website click on Help Centre.
– Click on “Contact us”, fill up your information
– State your old email address, new address, and reason for changing the email on record
– Attach a copy of your valid ID with file sizes less than 5MB
– Enter the Captcha code
– Lastly, click “Submit”

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