GSC Smart Hub

Security Question & Words

Why is my Q Account blocked?

If you enter the wrong Q account pin code 3 times, your Q Account will be blocked.

How to unblock my Q Account?

You need to send a request via Contact Us  and attach a copy of your valid ID with file size less than 5MB

How to reset my Security Question and Words?

To reset your Security Question and Words:
– Login to your Virtual Office
– Click “Tools” / “My Q Account”
– Click “Reset Security Question”.
– Enter the Q Account pin code and click on validate.
– An email will be sent to you with the verification code.
– Check your email and use the verification code number (*Verification code is only active for 10 minutes).
– Enter the reset code that is sent to your registered email address and click “Continue”
– Create your New Security Question and Words and click “Update”.

Note: Please create a New Security Question and Words as the previously used credentials will not be accepted by the System.


Our Global Support Executives are ready with answers.


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