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Shipping & Delivery
Track my Order | Product Pick Up | Change shipping address | Shipment Duty & Taxes | Purchase Receipt
Track my Order
How can I track my shipment?
To track your shipment:
– Log in to your Virtual Office
– Click on “My Transaction” / “Tools”
– Then click on “Product Shipment”
– Choose the “Year” and click on “AWB number”
– You will be redirected to the tracking website
Product Pick Up
How to request for product collection during VCON?
To arrange product pick up, please send a request via Help Centre and provide your valid ID less than 5MB with a purchase receipt.
Below is the required documents for product pick up:
For the Self pick-up please provide valid ID copy
For third-party pick-up kindly provide the below:
– An authorization letter with the IR’s signature
– Valid ID copy of the collector and IR
What are the required documents for the Self / Third-party product collection?
Below is the required documents for product pick up:
For the Self pick-up please provide valid ID copy
For third-party pick-up kindly provide the below:
– An authorization letter with the IR’s signature
– Valid ID copy of the collector and IR
Change shipping address
How to update my shipping address within the country?
You may send us a request via Help Centre, please follow below steps:
1. Go to QNET Website click on Help Centre.
2. Click on ” Contact us”, fill up your information
– State your full shipping address, consignee name and conatct number.
– Attach a copy of your valid ID with file size less than 5MB
– Enter the Captcha code and click “Submit”
Shipment Duty & Taxes
Why do I need to pay duty and tax to the local Customs when I already paid for the shipping and handling fee?
The shipping and handling fee is paid to our courier partners to ship your product/s. When shipping goods across international borders, shipments are subject to duties and taxes as determined by the local Customs in the Country of destination. You shall be solely responsible for any possible customs duties, tariffs, import taxes, VAT, etc. For further information, please refer to the Terms & Conditions under Section 2.3.
Why do I need to be aware of the possible duty and tax in the country of destination before my product is shipped?
You might be required to pay any possible customs duties, tariffs, import tax, VAT, etc to your local Customs upon the arrival of your product/s. Since duties/taxes are determined by your local Customs and to avoid the return of your product/s to QNET, it is important that you are aware of it before we ship your product/s.
How much will I pay for duties and taxes to the local Customs?
The fee may vary depending on your order value. Please refer to your local Customs for more information because any possible customs duties, tariffs, import tax, VAT, etc are determined by the government and the local Customs of the destination country.
Is there a way to ship my product without paying the possible duty and tax imposed by local Customs?
No, because any possible customs duties, tariffs, import tax, VAT, etc are determined by the government and the local Customs of the destination country. However, you may provide us an alternative shipping address if you wish to ship the products to another country. If there are any additional shipping and handling fee required to send your product/s to a new country, we will advise you accordingly.
Purchase Receipt
Where can I find my Purchase Receipt?
To find your Purchase Receipt:
– Log in to your Virtual Office
– Click on “My Transaction” / “Drop down menu in VO2.1”
– Then choose “Order and Payment History”
– Select ALL for both “Week” and “Years” then click on “Go”
