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Product Return & Exchange

Product Exchange|  Product Return  |

Product Exchange

Can we exchange a virtual product with physical product?

No, a virtual product can not be exchanged with a physical product.

Product Return

Why was my product returned?

When an IR is unreachable during the delivery time, the product will be returned to the company.

How to reship my returned product?

You need to send a request via Help Center requesting to reship your product and you are required to provide the below information:
1. Updated shipping address and mobile number
2. Valid ID photocopy.

Do I need to pay to reship my product?

Yes. There will be a reshipment fee imposed.

What is the payment method I can use to pay the reshipment fee?

You would need to provide e-cards to us when you sumbit the request via the Help Centre

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